Some customers are always fascinated with their hosts uptime guarantee but this should not be the case. These guarantees which usually run between 99%, 99.99% and 100% mostly do not matter. This is because most of these companies offer their clients these guarantees but whenever these guarantees are broken, the customers are rarely if not never compensated.
However, human beings are always rapt with any form of guarantee. This is the reason why most hosting companies use this as part of their marketing strategy and most clients fall for it. Unfortunately, truth be told, no form of guarantee will prevent your site from going down in the event of a hitch.
What is the acceptable downtime?
First of all, let us estimate how much time these percentages represent. One month having thirty days has 43,200 minutes. Using these figures and comparing with some of the common uptime guarantees, we will have an estimate of how long a site could be down before the guarantee begins.
- 99% uptime guarantee allows up to 432 minute of downtime. This means that every month your website will be offline for up to 7 hours.
- 99.9% uptime guarantee allows up to 45 minutes of downtime. This means that your websites will be offline for up to 45 minutes every month. Most hosts are able to change the hardware in less than 30 minutes meaning that they can at least have one failure or upgrade every month. This is typical of some of the best web hoisting companies such as GoDaddy and Hostgator.
- 99.99% uptime allows a downtime of less than 5 minutes per month. As we advance in technology and CDN and cloud hosting become more popular we are edging towards making it even more possible to achieve uptime guarantee of up to 99.99% and 100%. However, it is still difficult finding hosts who offer them.
Moreover, some of these hosts companies count downtime in quarters and years meaning that an extended period of downtime can comfortably be compensated by months of good service.
However, given the fact that we cannot put up with any downtime period, it is unfortunate that some of these hosting providers could be giving themselves more allowances than you expected.
How much will you be compensated?
You will never be compensated for your downtime. In fact, the hosting company will never refund you in cash. What most of them do is that they will pay you for the actual time your website was offline. In case you are refunded, this money is usually loaded into your account as credit.
Unfortunately, it is usually too small such that it cannot even pay for your month’s worth of hosting. However, if you decide to accumulate this amount so that you make your seeking for a refund worth it, your website and business on the other hand will be suffering due to poor service.
Do you need to care about uptime guarantees?
What you have just learnt is that uptime guarantees provided by different companies vary. You could rely on some while others are not worth it. However, you can be sure; no amount of uptime guarantee will protect your website from going offline or compensate you for the loss your business made when the site was down.
Uptime guarantees are just marketing strategies for webhosts. If you interested to get a good host, it wise you go for ratings and reviews but not uptime guarantee offer.